At Wolf & Moon, we craft each piece with stellar care and want your cosmic journey with our treasures to be as smooth as the night sky. Below you’ll find all the celestial guidance for shipping your order across the galaxies and returning items that don’t quite align with your universe.

Interstellar Shipping Information

Order Processing

Our Earthbound artisans need 1-2 business days to prepare your handcrafted treasures for their cosmic voyage to you.

Shipping Methods

We offer two celestial shipping routes to deliver your Wolf & Moon treasures:

Standard Shipping (£12.95):
Via DHL or FedEx
Delivery in 10-15 business days after dispatch

Free Shipping (Orders over £50):
Via EMS
Delivery in 15-25 business days after dispatch

Please note we currently cannot ship to Asia and select remote regions due to interstellar shipping restrictions.

Payment Planets

We accept cosmic currency through: Visa, MasterCard, JCB, and PayPal.

Celestial Returns & Exchanges

We understand that sometimes cosmic alignments need adjusting. If your handcrafted treasure isn’t quite the perfect fit for your universe, our returns policy ensures a smooth journey back to us.

Stellar Return Guidelines

To qualify for return or exchange, items must be:

  • In original, unworn condition (like when they left our workshop)
  • Returned within 15 Earth days of delivery
  • Accompanied by the original packaging and any certificates

Celestial Note: For hygiene reasons, earrings cannot be returned or exchanged unless faulty. All other jewellery and accessories (necklaces, headpieces, hair clips, etc.) are eligible for returns.

Custom-made or personalized items (like engraved pieces) cannot be returned unless faulty, as they’re crafted specifically for your cosmic journey.

Your Cosmic Return Journey

Step 1: Initiate Your Return

Email our Earthbound team at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return (helps us improve our celestial creations)
  • Whether you prefer exchange or refund

Subject: Return Request for Order #WMCOSMIC123

Email Template:
Dear Wolf & Moon Team,

I would like to initiate a return for my recent order (#WMCOSMIC123).

Item for return: [Product Name]
Reason: [Too large/Not as expected/etc.]
Preferred resolution: [Refund/Exchange for [Product Name]]

Please advise next steps.

Cosmic regards,
[Your Name]
[Order Email Address]

Step 2: Prepare Your Package

Once approved, carefully pack your item(s) in the original packaging with:

  • Completed returns form (we’ll email this to you)
  • All original tags and certificates
  • Any free gifts received with the order

Step 3: Send Your Celestial Parcel

Ship your return to:

Wolf & Moon Returns
35 Foregate St
Worcester, GB WR7J 3BB

Important: We recommend using a tracked shipping method as we cannot be responsible for items lost in transit. Return shipping costs are the customer’s responsibility unless the item is faulty.

Refund Constellation

Once we receive and inspect your return:

  • Timing: Refunds process within 5 business days of receipt
  • Method: Funds will return to your original payment planet (Visa, MasterCard, JCB, or PayPal)
  • Note: Shipping costs are non-refundable (except for faulty items)

Exchange Orbits

For exchanges:

  • We’ll ship your new item once we receive the return
  • If the new item costs more, we’ll invoice the difference
  • If it costs less, we’ll refund the difference
  • Exchange shipping is free within our cosmic community (global except Asia and select remote regions)

Faulty Meteorites

If your item arrived damaged or faulty:

  • Contact us immediately with photos of the issue
  • We’ll cover return shipping costs
  • Choose between repair, replacement, or refund

For any questions about your return voyage through our celestial returns policy, contact our Earth team at [email protected].

May your Wolf & Moon treasures always align with your personal universe.