Welcome to Wolf & Moon’s cosmic marketplace. These terms govern your interstellar journey through our collection of handcrafted treasures. By accessing our universe at wolfandmoonshop.com, you agree to these terms. May your shopping experience be as bright as the stars.

1. Cosmic Access & Account Creation

To explore our galaxy of products, you must:

  • Be at least 18 Earth years old
  • Provide accurate cosmic coordinates (shipping address)
  • Use our site only for lawful purposes

Account holders must safeguard their login details and report any unauthorized access to our Earth team immediately.

2. Stellar Product Information

Our handcrafted treasures are:

  • Shown with celestial care, but colors may vary slightly across cosmic viewing devices
  • Subject to availability in your planetary region (we currently cannot ship to Asia and select remote galaxies)
  • Non-customizable unless specified (engraved items are final)

All jewellery is crafted for Earth-like atmospheres – we cannot guarantee performance in zero gravity.

3. Ordering Across the Cosmos

3.1 Creating Your Constellation (Order Process)

When you place an order:

  • You’ll receive an order confirmation via cosmic transmission (email)
  • Our Earthbound artisans need 1-2 business days to prepare your treasures
  • We reserve the right to cancel orders that violate these terms

3.2 Payment Planets

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed in GBP (£). Your financial institution may apply interstellar conversion fees.

4. Celestial Shipping

Choose your cosmic delivery route:

  • Standard Shipping (£12.95): Via DHL/FedEx in 10-15 business days
  • Free Shipping: For orders over £50 via EMS in 15-25 business days

Delivery estimates are not guarantees – cosmic weather and customs inspections may cause delays. You are responsible for:

  • Providing accurate shipping coordinates
  • Any customs duties in your planetary region
  • Inspection of packages upon arrival

5. Returns & Exchanges Policy

5.1 Stellar Return Guidelines

To qualify for return:

  • Items must be unworn with original packaging
  • Request must be made within 15 Earth days of delivery
  • Earrings cannot be returned for hygiene reasons (unless faulty)
  • Custom/personalized items are final (unless faulty)

5.2 Your Cosmic Return Journey

Contact [email protected] to initiate returns. You are responsible for:

  • Return shipping costs (unless item is faulty)
  • Using tracked shipping methods
  • Ensuring safe passage back to our workshop

Refunds orbit back to your original payment method within 5 business days of receipt.

6. Intellectual Property Constellations

All celestial content on our site:

  • Is protected by cosmic copyright laws
  • May not be reproduced without our written permission
  • Includes our Wolf & Moon branding and product designs

7. Liability Limitations

While we craft with stellar care:

  • We’re not liable for delays caused by cosmic events beyond our control
  • Our liability is limited to the order value
  • We’re not responsible for product use in alternate dimensions

8. Cosmic Law & Disputes

These terms are governed by English law. Any disputes will be resolved in Earth courts located in England.

9. Policy Evolution

We may update these terms as our cosmic business grows. The current version will always orbit at wolfandmoonshop.com.

10. Contact Our Earth Team

For questions about these terms:

Email: [email protected]
Cosmic Mail Address: 35 Foregate St, Worcester, GB WR7J 3BB

Last updated: [Insert Date]

May your Wolf & Moon treasures bring celestial joy to your universe.